Villa Magic Orlando villa

Terms and Conditions for Villa Magic

Please ensure you read and understand the following terms and conditions pertinent to your accommodation rental. If you have any queries, please do not hesitate to contact us for clarification.

Booking Deposit

A non-refundable booking deposit of £150 or $300 per week is required to secure your booking. On receipt of this deposit  your booking will be confirmed. The balance of the rental cost is due 8 weeks prior to the commencement of the rental period.

Price Guarantee

As soon as you have confirmed your booking and paid the deposit (or full payment if you wish), the cost of rental is guaranteed against further increase. This guarantee is offered subject to our conditions of payment being met and providing no further amendments are made to your booking.

How To Pay

By cheque made out to Paul Clugston or by Credit Card using our Booking System.

Cancellation Charges / Refunds

The Guest may cancel the booking at any time subject to cancellation charges.

Cancellation must be in writing.

The Owner reserves the right to cancel the booking if the payment required has not been received on agreed dates. The following cancellation charges apply to all rentals

8 weeks or more loss of full reservation deposit
4 to 8 weeks prior to arrival 50% of total rental charge
Less than 4 weeks prior to arrival 100% of total rental charge

If payments are made by credit card and subsequently cancelled a 5% credit card commission charge will be made.

In the unlikely event of the booking being cancelled by the Owner all monies paid will be refunded to the Guest as soon as is reasonably practical.

Refunds will not be made for services included in the rental price that are unused.
 

Security Deposit

You will be required to provide a Security Deposit, by paying an extra £200 with your full payment, this will be returned to you after an the end of your vacation , subject to confirmation with our management company that the villa and its contents are in the same condition as on your arrival.

Swimming Pool Safety

Swimming pools and spas can be dangerous and those at the Villa are not to be used by children without supervision.

No bubble bath or similar liquids are to be used in the swimming pool or spa.

Glass or bottles are not allowed in the pool area or spa.

Door alarms on all doors from the house to the pool are provided for the safety of the Guest, all members of his party and any visitors to the Villa. These alarms should not, under any circumstances, be disabled.

Pool Heating

If pool heating is required, this must be requested at the time of booking. There is an additional charge for this that must be paid with the final balance.

In the event that the pool heating has been requested, the Owner cannot guarantee the temperature of the pool as this will vary according to various factors, the main one being the prevailing weather conditions.

A spa is not a Jacuzzi / hot tub and is not designed to reach a higher temperature than the swimming pool. The pool heater controller is not to be touched by the guest to increase the temperature of the pool or the hot tub. Should the Management Agent find that pool heater controller has been adjusted, the Guest will reimburse the Owner for any excess utility costs.

Loss Or Damage

Any loss or damage incurred during the length of the Guest′s stay will be reimbursed by the lead Guest. This will be the person who made the full payment.

Any loss or damage costing less than the value of the security deposit will be deducted from the refund of the security deposit.

Any loss or damage costing above the value security deposit will result in the forfeit of the security deposit and the balance of cost of the damage will be fully reimbursed by the lead renter within 7 days of departure from the Villa.

Any misuse of the Villa′s systems resulting in costs being incurred will be reimbursed by the lead Guest. This includes, but not limited to:-
Air conditioning must not be set below 72F as freezing of the unit can occur - $85 call out charge
Pool valve equipment must not be touched. If the pool is drained or the pumps / filters stop working the Guest will be responsible for the full cost of repairs / maintenance.
Loss of keys the Guest will be charged for locksmith call-out.
WC blockages the Guest will be charged for failure to comply with the Management Agents instructions regarding the WC resulting in a plumber call-out.

Conditions of Occupancy

This is a No Smoking Villa
There are no Pets Allowed
The legal maximum for occupancy is 12 people

Liability

All brochure and web site descriptions are made in good faith and every care is taken to ensure their accuracy, however, no liability will be accepted in the event of any error.

Complaints

Any complaints concerning the Villa should be immediately reported to the Owner′s Management Agent so that prompt and remedial action can be taken.

Complaints will not be accepted after the end of Guest′s stay at the Villa.

Arrival/Departure

The rental commences at 4.00pm on the day of arrival and ceases at 10.00am on day of departure, failure to comply may result in an additional charge. Should you have a late flight it may be possible to rent the house for an additional day - please enquire 2-3 weeks before commencement of rental. All rentals are inclusive of electricity, but not any required pool heating. Telephones are available for your use in the villa with local calls being free of charge.